FAQs
1. General questions
What is the status of my order?
- Once you have placed your order, we will send you a confirmation email to track the status of your order.
- Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
- Additionally, you can track the status of your order from the "Track Order" section on our website.
Can I change my order?
- We can only change orders that have not been processed for shipping yet.
- Once your order is under the status "preparing for shipping", "shipping" or "delivered", we cannot accept any changes to your order.
- To make changes to your order, please contact us for support.
Where do you ship?
- We currently ship worldwide.
How long does it take to ship my order?
We process orders between Monday and Friday. Your order will be processed within 24 hours after we received it and shipped within the next business day.
Shipping time is between 7-14 business days (depending on the shipping method and location you choose at checkout).
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:
- United-States: 7-14 business days
- Canada: 7-14 business days
- Australia: 7-14 business days
- United Kingdom: 7-14 business days
*Please note that these are estimated delivery times only and we cannot guarantee the exact delivery dates.
2. Payment
What payment methods do you accept?
- You can purchase on our website using a credit card.
- We offer support for Visa, Master Card, American Express, Shop Pay, Apple Pay, and Google Pay.
- You can chose your intended payment method at checkout.
Which currency will I be charged in?
We currently only support charging our customers in their local currencies: USD, CAD, AUD and EUR.
If your credit card use another currency, then you will be charged in USD, CAD, AUD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose and its processing fee (if any).
3. Shipping
How long does it take to ship my order?
We process orders between Monday and Friday. Your order will be processed within 24 hours after we received it and shipped within the next business day.
Shipping time is between 7-14 business days (depending on the shipping method and location you choose at checkout).
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing a delivery method before confirming your order:
- United-States: 7-14 working days
- Canada: 7-14 working days
- Australia: 7-14 working days
- United Kingdom: 7-14 working days
*Please note that these are estimated delivery times only and we cannot guarantee the exact delivery dates.
How can I track my package?
- Once you have placed your order, we will send you a confirmation email to track the status of your order.
- Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
- Additionally, you can track the status of your order from the "Track Order " section on our website.
What if I'm not home?
If you're not home, a new delivery will be performed the next business day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
4. Returns
Do you accept returns?
We have a 7-day return policy, which means you have 7 days after receiving your purchased item to request a return.
To be eligible for a return, the following conditions must be fulfilled:
- The request of return must be made within 7 days after you received it
- The item must be sold by our online store
- The item must be in the same condition that you received it, unworn or unused in anyway
- The item must have the tags unremoved and in its original packing
- You will need the recipient or proof of purchase
To request a return, please reach out to our support for more information on how to proceed.
Can I exchange an item?
We do accept exchange for deflective or wrongly shipped items. The same conditions as for return mentioned above must be followed.
In order to request for an exchange, please mention that you would like to exchange for a defective or wrongly shipped item when you contact us.
Is return/exchange free?
Return/exchange is free but you will have to bear the shipping cost (except for wrongly shipped item). You can refer to the delivery paper within your package to perform your return.
Please reach out to our support for more information on how to proceed.
How long does it take to process a return/exchange?
We will notify you once we have received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
5. Other questions
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Is there a warranty?
We guarantee any of our product sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item provided the following conditions are fulfilled:
- The request of return must be made within 7 days after you received it
- The item must have been sold on our online store
- The item must be in the same condition that you received it, unworn or unused in anyway
- The item must have the tags unremoved and in its original packing
- You will need the recipient or proof of purchase
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.